Complaints & Appeals Policy

Fairness, Transparency, and Ethical Accountability in Scholarly Publishing

Nusantara Education is committed to providing a fair, transparent, and accountable process for handling complaints and appeals. All concerns related to editorial processes, publication ethics, and journal management are addressed promptly, impartially, and professionally.

This policy aligns with the COPE Core Practices , ensuring integrity in scholarly communication.

Types of Complaints

Complaints may include, but are not limited to:

• Research misconduct or ethical violations
• Editorial bias or unfair treatment
• Peer-review process disputes
• Plagiarism or copyright infringement
• Undisclosed conflicts of interest

Submitting a Complaint

Complaints can be submitted by authors, reviewers, readers, or other stakeholders via the journal’s official email. Submissions should include:

• Complainant’s contact information
• Clear description of the issue
• Supporting evidence or documentation

Confidentiality & Anonymity

All complaints are handled with strict confidentiality. Personal information will only be shared with individuals directly involved in the investigation process.

Assessment & Investigation

Upon receipt, the editorial office conducts an initial assessment to determine the relevance and seriousness of the complaint. If valid, a thorough investigation will be initiated, including consultation with relevant parties and examination of supporting evidence.

Resolution & Communication

The journal will resolve complaints as efficiently as possible. Complainants will be informed of the outcome along with any actions taken.

Appeals Process

If dissatisfied with the outcome, complainants may submit an appeal with additional justification or evidence. An independent appeals committee will review the case to ensure fairness and objectivity.

Final Decision & Transparency

The decision of the appeals committee is final. The journal maintains an anonymized record of complaints and their resolutions to ensure transparency and accountability.

Policy Commitment

Nusantara Education regularly reviews and updates this policy to ensure alignment with international best practices, reinforcing its commitment to ethical integrity, transparency, and trust in academic publishing.